Frequently Asked Questions
Everything you need to know about shopping with Double Drip UK
How long does shipping take within the UK?
Standard UK delivery typically takes 2-3 business days. We also offer an Express Next-Day delivery option for orders placed before 2:00 PM Monday through Friday.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in a resalable condition to qualify for a full refund.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, Double Drip UK focuses on domestic orders within the United Kingdom. Please subscribe to our newsletter for updates regarding future international shipping options.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with your order number and photos of the damage so we can arrange a replacement.